Last Updated: 22 April 2026

Welcome to EKOJ Mart, operated by EKOJ PRIVATE LIMITED. We aim to provide a smooth, reliable, and transparent delivery experience.

1. Order Processing Time

Once your order is successfully placed:

  • Orders are processed within 1–2 business days
  • During processing, we:
    • Verify payment
    • Prepare items
    • Ensure secure packaging

Orders are not processed on Sundays or public holidays.

2. Delivery Timelines

We offer the following delivery options:

  • Standard Delivery: 5–7 business days
  • Expedited Delivery: 2–3 business days
  • Express Delivery: Within 48 hours

Delivery timelines may vary based on:

  • Location
  • Courier availability
  • Product availability

3. Serviceable Areas

We currently deliver across India.

However:

  • Remote or rural areas may experience delays
  • Certain pin codes may not be serviceable

4. Shipping Charges

Shipping costs are calculated based on:

  • Delivery location
  • Order weight and dimensions
  • Shipping method selected

Final shipping charges are displayed at checkout.

5. Order Tracking

Once your order is dispatched, you will receive:

  • Tracking number
  • Tracking link via Email/SMS

You can also track orders in the “My Orders” section.

6. Delivery Partners

We work with trusted logistics partners to ensure:

  • Safe handling
  • Timely delivery
  • Secure transportation

7. Failed Delivery & RTO (Return to Origin)

If delivery fails due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept order

The order may be returned to us (RTO).

👉 In such cases:

  • Re-delivery charges may apply
  • Refunds (if applicable) will be processed after deducting shipping costs

8. Damaged / Tampered Package

If your package appears damaged:

  • Do not accept the delivery, OR
  • Record an unboxing video

To claim:

  • Report within 24 hours of delivery
  • Share proof (video/images)

Claims without proof may not be accepted.

9. Delays & Liability

We are not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Natural disasters
  • Government restrictions

10. Incorrect Address

  • Users must provide accurate delivery details
  • We are not responsible for failed delivery due to incorrect information

11. Contact & Support

For any questions regarding Shipping & Delivery, contact us:

📧 Email: support@ekojmart.com
🌐 Website: www.ekojmart.com
📞 Phone: +91-8122457399

Registered Address:
B-91, Basement, Gautam Buddha Nagar, Sector 2, Noida, Gautam Buddh Nagar, Uttar Pradesh – 201301, India.

Company Name:
EKOJ PRIVATE LIMITED